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The Consumer Law Group, P.C.

What our Clients Say...

We are proud and honored by the compliments that we receive from our clients. Here are a few of them... Please contact us for answers to more complex questions or questions specific to your case.

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  • Why we used John Gayle for the Virginia Lemon Law

    If you are looking for a Lemon Law attorney in Virginia - look no further than Mr. John Gayle.  Who better to handle your case than the man who co-authored the Virginia Lemon Law?  I was very fortunate to have found Mr. Gayle and his firm to assist me after months of getting nowhere with the manufacturer of my brand new car that turned out to be a lemon.  Mr. Gayle has a proven track record and a stellar reputation.  Personally, I think that just having his name on the legal paperwork helped contribute to the settlement in my favor.  Given all the work was done by him and his wonderful and knowledgeable staff, his fee was extremely reasonable.  I highly recommend Mr. Gayle and The Consumer Law Group.

    AP
  • Mr. Woody gives testimony about his experience at the Consumer Law Group, P.C.

    About to buy my first new car, I armed myself for the experience and found just the right car at the right price. I got a quote in writing and made the trek to one of Virginia's high volume dealers. The process was a grueling marathon of waiting to be sold add-ons after I finally agreed to an OTD price with my trade-in included. Thinking I was done, and just needed to sign the final documents, the Finance Rep went to work; throwing out scenario after scenario and interest rates and changes and warranties to "certify" my loan to get a lower interest rate, etc. Admittedly, I was not prepared for this, and finally agreed and signed some papers, so I could leave in my new car. I was not fully aware to what I agreed, but they worked to the point that I didn't care anymore in that moment. After a few days, I got a call from the dealer about "mistakes" they made with the initial paperwork. This didn't sit right with me, so I began to research what might be happening.  I searched "dealer mistake loan paperwork," and similar phrases. I discovered this is a common tactic used by dealers to make the most on your loan through kickbacks and other favors garnered through close working relationships with the dealers and lenders.  I also discovered the Motor Vehicle Dealer Board of Virginia and stumbled onto their memos sent to dealers after consumer legislation passed in 2009. The memo informed the dealers about their obligations to consumers, and how to legally "Spot Deliver." I also discovered I could legally refuse the new contract and return the car.  During this research, I discovered The Consumer Law Group, P.C., and after having a brief phone consultation, I knew I was within my right to refuse to sign the new paperwork and return the new car to the dealer. Since I live 3 hours from the dealer and was driving the car as if I owned it, the car had close to 900 miles by the time I finally spoke to the Finance Representative. Knowing they would have to accept their car back and "make me whole" for my down payment and trade-in, they kept the original contract in place, and removed all the add-ons I felt I was tricked into purchasing.  I even got an apology from the Finance Representative for being unclear when selling me the add-ons. Win! Thank you, guys. I was envisioning years of being reminded of being ripped-off every time I got in my car. now, I love it even more than the first day I got it. It now represents a huge win after having stood up for myself against a powerful entity, and got, what I feel, is fairness. That is rare in today's world. Without John and Lora Gayle, and their helpful staff, I wouldn't have had the same conviction to fight. They confirmed my rights and responsibilities and gave me a firmer foundation of knowledge to win my battle. A battle fought solely for fairness and the principles of integrity and honesty in business. Thank you to The Consumer Law Group P.C.  

  • "All in all, contacting the Consumer Law Group was the smartest decision I made. "

    I am beyond satisfied with the representation I received. From day one, the entire staff was friendly and helpful and Mr. Gayle displayed true concern over my case. I was kept informed during every step throughout the whole process. Mr. Gayle was amazing and so very helpful to me whenever I had a question. The most important thing to me was keeping me in the loop. I never had to call and ask what was going on with my case. Either Pam or Mr. Gayle would e-mail or call every time something happened, regardless of how big or small. Plus the genuine feeling of concern for everyone there, I know without a doubt that each one of them truly cares about their clients. All in all, contacting the Consumer Law Group was the smartest decision I made. 

    Christina Albertson
  • Please share my sincere gratitude for Mr. Gayle's assistance to resolve favorably my situation

    Please share my sincere gratitude for Mr. Gayle's assistance to resolve favorably my situation. As he instructed, I demanded they accept the return and refund for the vehicle. The dealership provided a rescission agreement and full reimbursement of $37,082.81 in the dorm of a check payable to the lien holder and myself. Mr. Gayle' guidance and strong encouragement made the difference!  

    Winston Miller
  • I had a positive experience dealing with The Consumer Law Group, in particular with John Gayle

    I wanted to write and comment as to the positive experience I have had in dealing with The Consumer Law Group and in particular John Gayle.When faced with a debt collection situation it can be overwhelming.Some debt collection agencies can be rather intimidating.  As a responsible person I believe in paying all incurred debts.  That being said, I also wish to be treated fairly.  The first step in debt settlement is to have a plan.  I believe that having legal representation is the first step in insuring that a reasonable plan, one that a person can afford to pay, is key to beginning the process.  By having legal representation you are letting the debt collection agency know that your intentions are to honor the debt as well as insuring the accuracy of all reporting.  With the help of The Consumer Law Group I look forward to a quick resolution of this debt as well as the "Peace of mind" that having sound legal advice has given me.  I would not hesitate to recommend The Consumer Law Group to anyone who finds themselves in a similar situation.  Thank you. 

    Charles Leipertz
  • Kim W's Testimonial

    I just wanted to thank you in writing. You were able to get the attention of Ride Away and Braun that I couldn't do in 3 years, even with the guts I thought I had. Also thanks to Pam and the staff there at Consumer Law Group. Much continued success in your practice. K. W., Richmond, VA

  • Justin S,'s Testimonial

    Thank you so much for your help in getting my situation with Chrysler resolved. My wife and I are very pleased with the outcome and how easy you made the process for us. I am currently purchasing a 2011 Ford Explorer to replace the Jeep. Hopefully my luck has changed and this will be a good vehicle. If not i know who to call. Thanks again. J. S., Sterling, VA

  • Thank you all so much...

    Thank you all so much for protecting me and my rights. I am beyond satisfied. C. J., Fredericksburg, VA

  • I would like to personally thank you

    I would like to personally thank you for your assistance in my case. I would also like to thank you for taking the time to speak with me. I will be sure to refer you to anyone that I may come across in the future. You were a great help and once again, I would like to say THANK YOU. A.E., Suffolk, VA

  • Thanks so much!

    I just wanted to say how much I appreciate what Pam, John, and Katharine have done for me regarding this issue. I am just relieved that this issue is coming to a close. M.C., Reston, VA

  • To the Office of Mr. Gayle,Thank you for calling me after receiving my letter...

    To the Office of Mr. Gayle,Thank you for calling me after receiving my letter, at least someone called.  I really appreciate the call.  I was hoping that maybe you could help me…Thank you so much.Sincerely,E.L., Richmond, VA

  • Dear Mr. Gayle & Staff, I just wanted to thank you all...

    Dear Mr. Gayle & Staff, I just wanted to thank you all for all that you have done for me on the most recent case that was settled.  I don’t have words to say but THANK YOU!! J  Hope to conduct future business with you all in the future. M. K., Portsmouth, VA

  • I want to say Thank You to all that were involved with my case...

    I want to say Thank You to all that were involved with my case at the Consumer Law Group for all your time and effort. I am so glad that there is a law firm such as yours that stands for the people and protects us from unlawful collection business practices. We are greatly appreciative and will pass any and all of your information to anyone else who may be in the same situation. I can’t tell you thank you enough and how a giant weight has been lifted off my shoulders today.   Sincerely, D.M., Gainesville, VA

  • Patty and John, Thank you for all your hard work on our case...

    Patty and John, Thank you for all your hard work on our case. We are so happy that we are finally at the end. Words can't express to you how much we appreciate all the time you both have put in to make this case successful. Thank you so very much.   C. & N. W., White Stone, VA

  • Ms. Pamela: I received the settlement check today...

    Ms. Pamela: I received the settlement check today...Thank you all for your precious and professional assistance in this matter. S.A.J., Culpeper, VA

  • I want to say Thank You to all that were involved with my case at the Consumer Law Group...

    I want to say Thank You to all that were involved with my case at the Consumer Law Group for all your time and effort. I am so glad that there is a law firm such as yours that stands for the people and protects us from unlawful collection business practices. We are greatly appreciative and will pass any and all of your information to anyone else who may be in the same situation. I can’t tell you thank you enough and how a giant weight has been lifted off my shoulders today.Sincerely,D. DM., Gainesville, VA

  • ...Thank you...

    ...Thank you...to you and your firm for the excellent job they have don on my behalf. W.K., Norfolk, VA

  • John,Thank you! You did an outstanding job...

    John,Thank you! You did an outstanding job. I couldn’t have chosen a better attorney, no matter how it turns out.T.B., Midlothian, VA

  • Just wanted to thank Susie for taking the time to talk with meby phone today...

    Just wanted to thank Susie for taking the time to talk with meby phone today. I am truly grateful for her advise and time.Sincerely,D. N., Richmond, VA

  • John,Thank you for working this case and this settlement...

    John,Thank you for working this case and this settlement.  I do accept the [] settlement...I just wanted my credit report and good name cleared. Thanks,E. S., Woodbridge, VA