What our Clients Say...

Dear Mr. Gayle and The Consumer Law Group team, You had mentioned to me at one point that your firm does not always hear back on what happens after you share your advice and direction, so I am forwarding this email to you. During our consultation with Attorney John Cole Gayle, Jr., Mr. Gayle reviewed the VA Lemon Law and BBB Auto Line process. The information and instructions he shared won this case for my family member. Thank you for being responsive, supportive, and providing a clear process to follow. Kind regards,  

Grateful Consumer in DC

I was very satisfied with the results of the settlement in our Lemon Law case.  It took longer than expected, but in our case, patience paid off.  Mr. Gayle encouraged us to continue the process even when we were most doubtful of the outcome.  Mr. Gayle did not overstate our chances of "winning" a decision in our favor.  

Kyle Coble, Virginia Beach, Virginia

If you are looking for a Lemon Law attorney in Virginia - look no further than Mr. John Gayle.  Who better to handle your case than the man who co-authored the Virginia Lemon Law?  I was very fortunate to have found Mr. Gayle and his firm to assist me after months of getting nowhere with the manufacturer of my brand new car that turned out to be a lemon.  Mr. Gayle has a proven track record and a stellar reputation.  Personally, I think that just having his name on the legal paperwork helped contribute to the settlement in my favor.  Given all the work was done by him and his wonderful and knowledgeable staff, his fee was extremely reasonable.  I highly recommend Mr. Gayle and The Consumer Law Group.

AP

My husband and I were without a doubt 100% impressed by the professionalism and timely response that this law group possessed.  We were a little reluctant on using a law firm that was not based in our home town as we were not sure of the attention our case would hold.  However, the interaction between not only Mr. Gayle but also his staff was superb.  Thankfully we were able to settle our case before trial and were thrilled to meet Mr. Gayle and his staff when we picked up our settlement check.  Again a big "Thank You!!" A lot if times when dealing with attorneys you will find you will speak more with their assistants than the attorney him/herself.  However, there were many times we spoke to Mr. Gayle and his attention and detail to our case was specific.  I would highly recommend Mr. Gayle and his staff to anyone who is ever in need.  

Chase and Jennifer

About to buy my first new car, I armed myself for the experience and found just the right car at the right price. I got a quote in writing and made the trek to one of Virginia's high volume dealers. The process was a grueling marathon of waiting to be sold add-ons after I finally agreed to an OTD price with my trade-in included. Thinking I was done, and just needed to sign the final documents, the Finance Rep went to work; throwing out scenario after scenario and interest rates and changes and warranties to "certify" my loan to get a lower interest rate, etc. Admittedly, I was not prepared for this, and finally agreed and signed some papers, so I could leave in my new car. I was not fully aware to what I agreed, but they worked to the point that I didn't care anymore in that moment. After a few days, I got a call from the dealer about "mistakes" they made with the initial paperwork. This didn't sit right with me, so I began to research what might be happening.  I searched "dealer mistake loan paperwork," and similar phrases. I discovered this is a common tactic used by dealers to make the most on your loan through kickbacks and other favors garnered through close working relationships with the dealers and lenders.  I also discovered the Motor Vehicle Dealer Board of Virginia and stumbled onto their memos sent to dealers after consumer legislation passed in 2009. The memo informed the dealers about their obligations to consumers, and how to legally "Spot Deliver." I also discovered I could legally refuse the new contract and return the car.  During this research, I discovered The Consumer Law Group, P.C., and after having a brief phone consultation, I knew I was within my right to refuse to sign the new paperwork and return the new car to the dealer. Since I live 3 hours from the dealer and was driving the car as if I owned it, the car had close to 900 miles by the time I finally spoke to the Finance Representative. Knowing they would have to accept their car back and "make me whole" for my down payment and trade-in, they kept the original contract in place, and removed all the add-ons I felt I was tricked into purchasing.  I even got an apology from the Finance Representative for being unclear when selling me the add-ons. Win! Thank you, guys. I was envisioning years of being reminded of being ripped-off every time I got in my car. now, I love it even more than the first day I got it. It now represents a huge win after having stood up for myself against a powerful entity, and got, what I feel, is fairness. That is rare in today's world. Without John and Lora Gayle, and their helpful staff, I wouldn't have had the same conviction to fight. They confirmed my rights and responsibilities and gave me a firmer foundation of knowledge to win my battle. A battle fought solely for fairness and the principles of integrity and honesty in business. Thank you to The Consumer Law Group P.C.  

I am beyond satisfied with the representation I received. From day one, the entire staff was friendly and helpful and Mr. Gayle displayed true concern over my case. I was kept informed during every step throughout the whole process. Mr. Gayle was amazing and so very helpful to me whenever I had a question. The most important thing to me was keeping me in the loop. I never had to call and ask what was going on with my case. Either Pam or Mr. Gayle would e-mail or call every time something happened, regardless of how big or small. Plus the genuine feeling of concern for everyone there, I know without a doubt that each one of them truly cares about their clients. All in all, contacting the Consumer Law Group was the smartest decision I made. 

Christina Albertson

Please share my sincere gratitude for Mr. Gayle's assistance to resolve favorably my situation. As he instructed, I demanded they accept the return and refund for the vehicle. The dealership provided a rescission agreement and full reimbursement of $37,082.81 in the dorm of a check payable to the lien holder and myself. Mr. Gayle' guidance and strong encouragement made the difference!  

Winston Miller

In mid December 2011, Carol and I took delivery of our new Hyundai 4.6 Genesis Sedan.  Three weeks later the first failure to start occurred.  In the next year; in Christmas 2012, six additional failures occurred.  The dealership was unable to correct any of the deficiencies.  They did charge the battery and we picked up the car which started when jumped.  After Christmas 2012 the car sat dead in our driveway until it was towed back to the dealership.   In the middle of 2012 we became aware of the Lemon Law.  We decided to take advantage of the law since in our first year of use we were only able to drive about 8000 miles, mostly on longer distance travels. Once we had contacted The Consumer Law Group, we were advised of the ability of the Lemon Law to solve automobile deficiencies with our new Hyundai Genesis.  This resulted in understanding it would be a long time and frustrating effort to resolve.  With John Gayle's help it was realized successfully.  The Consumer Law Group was very helpful in keeping the parties informed of the status of the resolution.  They also helped soothe our frustration.

Charles H. Midlothian, VA

Our experience with The Consumer Law Group and John Gayle was outstanding.  They made a very difficult situation understandable and provided high quality service, professional staffing and candid advice.  The willingness to provide support and candid advice was much appreciated.  In each step of the process, Mr. Gayle and his staff was always available to provide assistance and listen to concerns.  The things that most impressed us were accessibility and trust.

JoAnne Jones

We are completely satisfied with the outcome of our case.  John C. Gayle, Jr., Pamela Sue Campbell and the staff at The Consumer Law Group, P.C. were professional, provided impeccable service and advice, straightforward with the procedure regarding the Lemon Law complaints.  They were honest and most efficient in all correspondence and their legal assistance.  The Consumer Law Group, P.C. ensured that we were treated and compensated fairly. We plan to recommend The Consumer Law Group, P.C. to anyone who is in the same predicament that we were in.  We pity any consumer who is not aware of the Lemon Law and/or aware of the expertise of John Cole Gayle, Jr. and The Consumer Law Group, P.C.

Minnie & Russ Irwin

I called Mr. Gayle's office to ask about FDCPA and debt harassment for a debt I did not owe. Because of Mr. Gayle's advice, they have dropped everything.  I did exactly as Mr. Gayle specified.  I really appreciate the straight forward approach advice from Mr. Gayle.  His advice saved me a lot of time and worry.

We were very happy with the outcome of our case.  Everyone at The Consumer Law Group, P.C. was very helpful, pleasant and cooperative.  Great Group!  The benefits of working with The Consumer Law Group is the sanity check and guidance in a field we were VERY unsure about.  I would Definitely recommend John Gayle and The Consumer Law Group.  When tackling big corporations, it's nice to know that there's a pro standing behind you and guiding you along the way.  It's a long, tedious process to battle a big dog.  I'm not so sure we would have had the success we had w/out knowing The Consumer Law Group was on our side.

In my FDCPA - Debt harassment claim, I was honestly quite shocked that the outcome meant a check for me.  Obviously, very pleased with the way that things worked out!  The Consumer Law Group, P.C. is very professional - both the attorney and staff.  I also felt that my case was handled quite speedily.  The greatest benefit for me wast that I no longer was contacted and harassed by the collection agency.  That made my life less stressful which I was very appreciative of.  I would definitely recommend your group!  I was treated kindly - I did not feel that I was being judged.  I appreciated the fact that I was able to contact your office and receive feddback in a very timely manner.   Thank you for taking care of a serious, stressful matter in such a superb way.  I am very appreciative of all of your efforts Mr. Gayle and Pam!

We were thrilled with the outcome of our Lemon Law case.  We liked working with The Consumer Law Group because they were very knowledgeable about our case and they got the job done.  We also liked having Pam to work with when I had questions, knowing that lawyers have very little time to be on the phone.  (I used to work for lawyers.)  We liked getting our case settled in a timely manner and we liked winning!!!  I would recommend The Consumer Law Group because they are extremely knowledgeable about what they are doing and they do a great job!  I was very pleased with my outcome of my case and felt like everyone at The Consumer Law Group was extremely helpful and kind.  Thanks for everything!

You were everything your reputation said you would be as recommended by a Commonwealth Attorney I spoke to.  Thank you for your help.

Roy Walker

Mr. Gayle, Pam and Lora, I just want to thank you, Lora and Pam for your kindness. I have been praying to find answers and help. I appreciate all of you for taking the time to look over my paperwork. I also thank you for doing so on your own time on top of your busy work and life schedules. Mr. Gayle, you are not what I expected a lawyer to be. You were honest, kind, and not trying to suck me dry of money I don't have for a case that is not there.  All of you were very warm, kind and helpful. Thank you, Kim & Tim Lyon

Kim and Tim Lyon

The Best Testimonial Ever!!! Thanks John!  Pardon my language, but you kick a**.

The Consumer Law Group is a very professional law firm that took care of all the details to settle my lemon law case.

Pam and John, I want to thank the both of you for an outstanding job, it was a better outcome than I could have ever imagined.  The way that you treated me from day one was astonishing.  Before you took my case I felt like I was getting strong armed and that I was the one lonely guy in the big corporate world and I did not know if my issues would ever get resolved.  When we first talked on the phone and you suggested I come in a sit down to go over my options, from that moment on I knew that I had made the right decision and I felt a large burden lifted from my shoulders.  As the case progressed and you gave me updates, I couldn't have been happier, I no longer felt stranded.  I could not have asked for a better legal team.  I would and have recommended you to people that I have come across with similar situations and Lemon Cars as mine.  The only downfall of my settelement being over is that I no longer have a reason to correspond with you on a daily basis.  Over the past couple of months I feel like you have become an extension of my family and I am truly grateful for the experience that I had with you both, so take care and keep up the GOOD WORK.  

DS York County, VA

Pam, I wanted you and John to know how much I appreciate having worked with you both.  I never wanted to take anyone to court.  I wasn't sure if I should take Subaru to court.  However, I knew I had a car that was not safe, almost killed me, and could do the same to someone else.  I struggled and pleaded for a year with Moore Dealership and Subaru of America to repair my car, to no avail.  I could have traded it in, but that would have been wrong.  Trading in my car would have put someone else in a dangerous car unknowingly.John evaluated whether I should pursue the Lemon Law.  Obviously that decision was yes.  I needed to rely on John and yourself, as I had no idea what I should be doing.  You gently led me down a successful path.  I am very relieved I made the right decision in going to your law firm, and very relieved my former car has to be dealt with by Subaru.It was a fascinating experience, much less stressful than I had anticipated, and finished!  There is one downside.... I will not be corresponding with yo or John on a regular basis anymore!  I enjoyed your professionalism and compassion, when working with you both.  Once again, thank you for everything.