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Frequently Asked Questions
What Can You Do When a Dealer Takes Your Car Back in a Yo-Yo Sale?
Car dealerships do not finance car purchases themselves. They may offer you financing terms, but they will then attempt to sell the contract to a third party for those terms, and, if they can’t, they will come back to you for more money or for the car. This is known as a yo-yo sale because the dealer lets you go, then yanks you back just like a yo-yo on a string.Learn More +
How do I know if I am a victim of auto fraud?
Some dealers utilize fraudulent and deceptive tactics during the vehicle purchasing process. Consumers who fall victim to auto fraud must take action in order to protect their legal rightsLearn More +
What is the Virginia Lemon Law and how does it work?
Under the Virginia Lemon Law, a "lemon" is a vehicle that has a problem that "significantly impairs the use, value or safety of the vehicle" to you. In addition, you must have given the dealership an opportunity to repair the significant problem (or problems), and the dealership has not been able to do so within a reasonable number of repair attempts.Learn More +
What Constitutes a "Breach of Warranty"?
We purchase a vehicle expecting that it will last us several years. When the vehicle fails to live up to reasonable expectations, consumers may be rightfully upset. Fortunately, even if the vehicle’s defects are discovered more than 18 months after the date of purchase, you may still have legal protection.Learn More +
How Can I Protect Myself When Purchasing a Car?
People often complain to us that they purchased a car that was previously in an accident. There are two things you must do when purchasing a car, either new or used.Learn More +