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The Consumer Law Group, P.C.

Consumer Rights Resources

On the page below you can find links that can be of use to every person at critical moments in their lives. Following an incident, it is important to gather as much information as you can. The Internet is an increasingly important resource in this search, and the sites below are referenced regularly by those facing similar situations as yourself. If you don't find the answers here, you may contact us for answers to more complex questions or questions specific to your case. The initial phone consultation is free.

Virginia Lemon Law

Auto Fraud

  • Consumer Services Guide

    The Center for the Study of Services (CSS) is an independent, nonprofit consumer organization and the creator of Consumer Checkbook. CSS’s CarBargains pits dealers against each other, keeping you from haggling.

  • National Insurance Crime Bureau (NICB)

    To identify vehicles that have flood damage, check the National Insurance Crime Bureau (NICB) Database.

  • Active Recall cars Auto Fraud

    Find out if your car is an active recall vehicle.  Enter your VIN number and find out.

  • Center for Auto Safety

    Center for Auto Safety has helped get lemon laws in every state, airbags in every car, and more recalls that the auto industry wants to admit.

  • Salvage or Flood Vehicle Virginia and Auto Fraud

    NMVTIS is administered by the US Justice Department.  The report, which costs $2.00 for each request, provides data on the 5 key indicators, intended to prevent auto fraud and theft:
    1.  Curent Titling State and Last Title Date
    2.  Brand History:  Brand information, applied by state motor vehicle titling agencies, including junk, salvage and flood.
    3.  Odometer Reading
    4.  Total Loss History
    5.  Salvage History

  • John Gayle on NBC12 about Carfax

    How reliable is a CARFAX report?  Consumer Attorney John Gayle with The Consumer Law Group in Richmond talks about the reliability of your CARFAX report and what you need to do when buying a used car.

  • EIGHT THINGS TO DO WHEN BUYING CARS

    Eight Tips For Buying Cars

  • National Institute for Automotive Service Excellence

    Under the Motorists section of the ASE website you will find important information about why you should seek ASE-Certified professionals when looking for a repair shop as well as information on the care and upkeep of your vehicle.

  • Motor Vehicle Dealer Board

    The Motor Vehicle Dealer Board will administer sections of the Commonwealth’s Motor Vehicle Dealer Laws and Regulations as charged; promote the best interests of both the automotive consumer and dealer body; and process all motor vehicle related complaints promptly and professionally; while providing a high level of customer service.

  • The Car Care Council

    Before you buy a used vehicle, have it inspected by a qualified mechanic that routinely does automotive diagnostic work. A thorough diagnostic should cost around $120. This organization certifies diagnostic shops.

  • Edmunds.com

    Edmunds.com provides “True Market Value” pricing, unbiased car reviews, ratings, and expert advice to help you get a fair deal.

  • CarFax.com

    Order a CarFax Vehicle History Report, which is the first step to protecting yourself against buying used cars with costly hidden problems.

  • AutoCheck.com

    Get a Vehicle History Report to help you make a purchase decision.

  • The Virginia Consumer Protection Act

    Every consumer should know the law in order to protect your rights. Read The Virginia Consumer Protection Act.

Credit Report Problems

  • Equifax Credit Services

    Equifax Information Services, LLC.
    P.O. Box 740256
    Atlanta, GA 30348

  • Annual Credit Report Request Form

    This is the form you need to fill out to get your Annual Credit Report.

  • Free Annual Credit Report

    This is a central site that allows you to request a free credit report once every 12 months from each of the nationwide consumer credit reporting companies: Equifax, Experian, and TransUnion.

  • Annual Credit Report

    The official Web site to distribute a free yearly credit report from each of the three major credit-reporting bureaus.

  • EXPERIAN

    P.O. Box 9595 Allen, TX 75013 (800) 583-4080 FEE: $9.00 ($3.00 for MN residents)

  • TRANS UNION CORPORATION

    Consumer Relations Center P.O. Box 1000 Chester, PA 19016-1000 (800) 888-4213 FEE: $9.00 ($3.00 for MN residents)

  • EQUIFAX CREDIT INFORMATION SERVICES

    P.O. Box 105873 Atlanta, GA 30348 (800) 685-1111 FEE: $9.00 ($3.00 for MN residents)

Law Firm Websites

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