If you are experiencing ongoing problems with your new car in Virginia, you may qualify for a full refund or replacement of the vehicle under Virginia’s Lemon Law. As you begin to research how to go about making a claim, you may discover that it appears to be a do-it-yourself process. However, this may not be the approach you want to take.
What the Virginia Department of Motor Vehicles Says
The Virginia Department of Motor Vehicles (DMV) will direct you to the Virginia Attorney General to report your complaint. Once there, you have two options:
The Better Business Bureau (BBB). The BBB administers a dispute resolution process to settle Lemon Law claims as an alternative to going to court. The BBB Auto Line Program handles complaints against most vehicle manufacturers, but may or may not be able to get you a satisfactory resolution.
The Virginia Attorney General’s Office. If the car company you are dealing with does not work with the BBB, or the BBB cannot successfully resolve your claim, you can file a complaint with the Attorney General’s office. However, there is no guarantee that they will be able to get your money back either.
Your third option is to hire a qualified Virginia Lemon Law attorney to represent you against the auto manufacturer.
Why Hire an Attorney
An experienced Lemon Law attorney will save you time and cost you nothing. Rather than submitting a complaint and waiting for a response, our attorneys will let you know in our initial telephone conversation if you have a valid claim and will act quickly and decisively on your behalf. We can accomplish in a few days what it could take you months to accomplish on your own. If your claim is successful, the manufacturer will refund your money or replace your car and pay all of our legal and expert witness fees.
Depending on your exact situation, you may or may not need an attorney for your Lemon Law claim, but you have nothing to lose by calling us first. We will evaluate your claim and give you an honest assessment. Fill out the form on this page to get started.