Nursing homes benefit enormously from the secretive system of arbitration, where the facts about abuses can be (and often are) buried. Furthermore, the "Confidentiality" provisions - which really translate into gag orders and non-transparent, non-public handling, make it easier for systemic problems to stay hidden, and to continue. Try to NEVER agree to one of these provisions. Let your representatives in Congress and Va. Gen. Assembly know that these provisions are unwanted and you hope he or she will not succumb to the big business offers of campaign donations. These donations are made to prevent legislation curbing such anti-consumer and anti- free market contracts. Finally, ask them to do something about it.
To get more details on how this type arbitration works, read the full article here.