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Phone: 804-282-7900

Do I Have a Claim?

On the page below you can find links that can be of use to every person at critical moments in their lives. Following an incident, it is important to gather as much information as you can. The Internet is an increasingly important resource in this search, and the sites below are referenced regularly by those facing similiar situations as yourself. If you don't find the answers here, you may contact us for answers to more complex questions or questions specific to your case. The initial phone consultation is free.

Virginia Lemon Law

Auto Fraud

  • Active Recall cars Auto Fraud: Find out if your car is an active recall vehicle.  Enter your VIN number and find out.
  • AutoCheck.com: Get a Vehicle History Report to help you make a purchase decision.
  • CarFax.com: Order a CarFax Vehicle History Report, which is the first step to protecting yourself against buying used cars with costly hidden problems.
  • Center for Auto Safety: Center for Auto Safety has helped get lemon laws in every state, airbags in every car, and more recalls that the auto industry wants to admit.
  • Consumer Checkbook: The Center for the Study of Services (CSS) is an independent, nonprofit consumer organization and the creator of Consumer Checkbook. CSS’s CarBargains pits dealers against each other, keeping you from haggling.
  • Edmunds.com: Edmunds.com provides “True Market Value” pricing, unbiased car reviews, ratings, and expert advice to help you get a fair deal.
  • EIGHT THINGS TO DO WHEN BUYING CARS: Eight Tips For Buying Cars
  • John Gayle on NBC12 about Carfax: How reliable is a CARFAX report?  Consumer Attorney John Gayle with The Consumer Law Group in Richmond talks about the reliability of your CARFAX report and what you need to do when buying a used car.
  • Motor Vehicle Dealer Board: The Motor Vehicle Dealer Board will administer sections of the Commonwealth’s Motor Vehicle Dealer Laws and Regulations as charged; promote the best interests of both the automotive consumer and dealer body; and process all motor vehicle related complaints promptly and professionally; while providing a high level of customer service.
  • National Institute for Automotive Service Excellence: Under the Motorists section of the ASE website you will find important information about why you should seek ASE-Certified professionals when looking for a repair shop as well as information on the care and upkeep of your vehicle.
  • National Insurance Crime Bureau (NICB): To identify vehicles that have flood damage, check the National Insurance Crime Bureau (NICB) Database.
  • Salvage or Flood Vehicle Virginia and Auto Fraud: NMVTIS is administered by the US Justice Department.  The report, which costs $2.00 for each request, provides data on the 5 key indicators, intended to prevent auto fraud and theft:
    1.  Curent Titling State and Last Title Date
    2.  Brand History:  Brand information, applied by state motor vehicle titling agencies, including junk, salvage and flood.
    3.  Odometer Reading
    4.  Total Loss History
    5.  Salvage History
  • The Car Care Council: Before you buy a used vehicle, have it inspected by a qualified mechanic that routinely does automotive diagnostic work. A thorough diagnostic should cost around $120. This organization certifies diagnostic shops.
  • The Virginia Consumer Protection Act: Every consumer should know the law in order to protect your rights. Read The Virginia Consumer Protection Act.

Credit Report Problems

  • Annual Credit Report: The official Web site to distribute a free yearly credit report from each of the three major credit-reporting bureaus.
  • CSC CREDIT SERVICES: P.O. Box 674402
    Houston, TX 77267-4402
    (800) 759-5979
    FEE: $9.00 ($3.00 for MN residents)
  • EQUIFAX CREDIT INFORMATION SERVICES: P.O. Box 105873
    Atlanta, GA 30348
    (800) 685-1111
    FEE: $9.00 ($3.00 for MN residents)
  • EXPERIAN: P.O. Box 9595
    Allen, TX 75013
    (800) 583-4080
    FEE: $9.00 ($3.00 for MN residents)
  • Free Annual Credit Report: This is a central site that allows you to request a free credit report once every 12 months from each of the nationwide consumer credit reporting companies: Equifax, Experian, and TransUnion.
  • TRANS UNION CORPORATION: Consumer Relations Center
    P.O. Box 1000
    Chester, PA 19016-1000
    (800) 888-4213
    FEE: $9.00 ($3.00 for MN residents)

Law Firm Websites

General

Credit Report Companies

Equifax (800) 685-1111

Trans Union (800) 888-4213

Experian (800) 583-4080

CSC Credit Services (800) 759-5979