The Consumer Law Group, P.C.
5905 West Broad Street, Suite 303
Richmond, Va. 23230
Phone: 804-282-7900
Fax: 804-673-0316
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Recently, the Better Business Bureau scuttled its system of rating businesses and replaced it with letter grades.
Instead of a "satisfactory" or "unsatisfactory" rating, the BBB now issues grades F to A+. The BBB says using letters makes ratings easier to understand.
But the change has sparked controversy across the country.