The Consumer Law Group, P.C.
5905 West Broad Street, Suite 303
Richmond, Va. 23230
Phone: 804-282-7900
Fax: 804-673-0316
Get Directions
Patty Anderson, Attorney
5905 West Broad Street, Suite 303
Richmond, VA 23230
Phone: 804-282-7900
Fax: 804-673-0316
Get Directions
Awarded: $34,000 in punitive damages
Awarded: Over $114,500
Awarded: $114,400
Q: What should a consumer do when a warranty company rejects honoring the warranty because they claim the consumer did not maintain the vehicle, or that the consumer abused the vehicle?
A: When the warranty company rejects a claim based on the consumer’s improper maintenance, or because the consumer abused the vehicle, the consumer has the burden of proof to show that the vehicle’s problem is a result of a factory defect as opposed to the consumer's lack of maintenance. This will require the consumer to hire an expert mechanic to conduct an inspection of the vehicle, prepare a report, and be willing to testify if he/she discovers that the vehicle is defective, and that the consumer is not the cause of the vehicle’s mechanical problems.